BPO is the process of hiring another company to handle business activities for you. BPO is distinct from information technology (IT) outsourcing, which focuses on hiring a third-party company or service provider to do IT-related activities, such as application management and application development, data center operations, or testing and quality assurance.

In the early days, BPO usually consisted of outsourcing processes such as payroll. Then it grew to include employee benefits management. Now it encompasses a number of functions that are considered "non-core" to the primary business strategy.

Now it is common for organizations to outsource financial and administration (F&A) processes, human resources (HR) functions, call center and customer service activities and accounting and payroll.

At Nitkertz we have the solution for you - The Business Process Outsourcing ... BPO

Contract Manufacturing

Contract manufacturing is a process that established a working agreement between two companies. As part of the agreement, one company will custom produce parts or other materials on behalf of their client. In most cases, the manufacturer will also handle the ordering and shipment processes for the client. As a result, the client does not have to maintain manufacturing facilities, purchase raw materials, or hire labor in order to produce the finished goods.

The basic working model used by contract manufacturers translates well into many different industries. Since the process is essentially outsourcing production to a partner who will privately brand the end product, there are a number of different business ventures that can make use of a contract manufacturing arrangement. There are a number of examples of pharmaceutical contract manufacturing currently functioning today, as well as similar arrangements in food manufacturing, the creation of computer components and other forms of electronic contract manufacturing. Even industries like personal care and hygiene products, automotive parts, and medical supplies are often created under the terms of a contract manufacture agreement.

The general concept of contract manufacturing is not limited to the production of goods. Services such as telecommunications, Internet access, and cellular services can also be supplied by a central vendor and private branded for other customers who wish to sell those services. Doing so allows the customer to establish a buy rate from the vendor, then resell the services at a profit to their own client base.

Call Centre Support

Call Center training for success, we’ll help your call center achieve excellence at all levels - for your managers, supervisors and agents. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance.

Customer service and sales interactions have increased and today's technology allows your business to handle more of them than ever before. But when your staff lacks the communication skills to efficiently handle them, the only thing you get from all that technology is the ability to serve more people poorly. That means losing customers - and profits.

We have provided consulting and learning through a full range of education and training solutions to call center professionals. Choose the most effective method of delivering training for your teams.

Our training is highly interactive and includes practice, role-play, feedback and coaching. Training is adapted to each participant’s needs by assessing each student’s demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.

No more wasting time and money on training programs that are irrelevant and don’t ‘stick’. Welcome to Nitkertz - It's the end of the boring training program.

Sales & Marketing

The sales process is a small sub-division of marketing. Marketing is the creation of awareness and desire to purchase a product or service. Sales concern the transaction of goods and services in exchange for money. It could be said that a sale is the successful conclusion of a good marketing plan. Sales and marketing training is designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer's buying signals. Virtually everything within the world can be marketed and traded. Since these skills can be applied to every conceivable service, commodity or product, skilled professionals who have enjoyed sales and marketing training are highly valued. With sales and marketing training and a little experience, you could be one of them. These skills are highly transferable between different industry sectors and service suppliers. Even if you find that one particular industry sector does not suit you, you should be able to transfer to a different sector without too much financial loss or having to completely retrain.
 

After your Sales and Marketing Training

Following your sales and marketing training, your first task is to research the market, then promote and sell yourself. Many companies have a sales force, and it is often easier to join the sales force as a first career step. You could then work your way up through the marketing department once you have established your credentials. Alternatively, you may be offered a marketing assistant position. This is mainly administrative in nature and you would be expected to carry out tasks under the direct supervision of a senior colleague. If you choose the sales route, you could become a sales manager, regional manager and ultimately a sales director of a company.

Facilities Management

Facility management is an interdisciplinary field primarily devoted to the maintenance and care of large commercial or institutional buildings, such as hotels, resorts, schools, office complexes, sports arenas or convention centers. Duties may include the care of air conditioning, electric power, plumbing and lighting systems; cleaning; decoration; groundskeeping and security. Some or all of these duties can be assisted by computer programs.

It is the role of the Facility Management department to coordinate and oversee the safe, secure, and environmentally sound operations and maintenance of these assets in a cost effective manner aimed at long-term preservation of the asset value.

The term "facility management" is similar to "property management" although not exactly the same. While both manage the day to day operations of a facility the property manager has an expanded role which includes leasing and marketing activities whereas the facility manager role focuses on existing tenants who usually are owner occupants.

Nitkertz also includes accomodation for foreign students, clients, also expatriates and workers.