About Us - Client Engagement Model

Our client engagement framework is designed to provide an appropriate, customised and effective level of program governance, focused on ensuring visibility to people at various levels of management. Strategic direction and relationship management are key factors to ensuring success of globalisation initiatives, while best-practices’ driven execution requires sustained deployment of execution competence. We ensure that client organizations are involved consistently in various stages of the work effort, such that end-goals are met and achieved using a partnership approach.
 

Clients Expectations Guide, Our Thinking & Process

Engaging with the client is an everyday feature of our business. It is simple as a telephone call or as complex as a written submission; either way it is crucial to who we are and the quality of our business relationships.
 

Levels Of Client Engagement
● Information - We keep them informed;
● Consultation - Here are our Options? What do you prefer?;
● Involvement - Your ideas and issues will be reflected in policy options; and
● Collaboration - Within broad "best practice" guidelines.

Tools Used
● Providing concise and evidence-based information;
● Surveys;
● Client Submissions;
● Client meetings;
● Workshops;
● Focus groups;
● Bilateral interviews - Reciprocal Feedback
 

Steps In Client Engagement Model
● Rank and Assess issues, our response and our Engagement;
● Seek Approval for the Objective and Scope of Engagement;
● Plan the details of Engagement;
● Manage the Engagement;
● Analyse the Client contribution;
● Manage the Decisions - provide 360 degree feedback to the client and our
● Team; and Evaluate, Learn from the experience and Apply these findings to the next Engagement.

The Client Engagement Model consists of four services that span the needs, issues and opportunities organizations have in the way that they communicate through technology between their people and teams and between these and their customers. The services are used by clients either singularly; to focus on a particular opportunity to better communication for the company or as an entirety; to transform the way a company communicates.

Each service has specialist people within it who are responsible for the success of a project (DISCOVER, DESIGN, DELIVER) or an ongoing service (OPTIMISE).